A Guide to Customer Service Skills for the Service Desk Professional

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Cengage Learning #ad - New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The fourth edition of a guide to customer service skills for the service desk profesSIONAL explores the changing role of the service desk professional.

A Guide to Customer Service Skills for the Service Desk Professional #ad - Cengage Learning. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text.

Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts.

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A Guide to Computer User Support for Help Desk and Support Specialists

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Cengage Learning #ad - Cengage Learning. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading helpstar and microsoft office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E.

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CompTIA Security+ Guide to Network Security Fundamentals - Standalone Book

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Cengage Learning #ad - In addition to its comprehensive coverage of the fundamental essentials of network and computer security, the sixth edition includes expanded coverage of embedded device security, attacks and defenses, and new software tools to assess security. Reflecting the latest developments and emerging trends from the field, 6e, comptia seCURITY+ GUIDE TO NETWORK SECURITY FUNDAMENTALS, helps you prepare for professional certification -- and career success.

. Practical, blogs, while the innovative information security Community Site connects you to additional activities, Hands-On Projects and case activities help you put what you learn into real-world practice, videos, and up-to-the-minute news and insights from the information security field. Note: this book is a standalone book and will not include any access codes.

CompTIA Security+ Guide to Network Security Fundamentals - Standalone Book #ad - The text fully maps to the new compTIA Security+ SY0-501 Certification Exam, providing thorough coverage of all domain objectives. Cengage Learning.

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A Guide to Service Desk Concepts

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Cengage Learning #ad - This edition also reviews the processes and technologies that ensure the service desk is operating effectively and examines how today's leading organizations measure service desk success. Cengage Learning. Used book in Good Condition. New case studies and projects as well as updated chapters highlight the evolving role of the service desk and how technology trends, mobile technology and consumerization, such as cloud computing, virtualization, are impacting the service desk.

The author references the very latest itil 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies.

A Guide to Service Desk Concepts #ad - Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This trusted, research, contemporary guide introduces the latest developments, resources and trends as they happen in computer user support. Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E.

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Information Technology Project Management

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Cengage Learning #ad - Used book in Good Condition. Develop a strong understanding of it project management as you learn to apply today's most effective project management tools and techniques with the unique approach found in Schwalbe's INFORMATION TECHNOLOGY PROJECT MANAGEMENT, 9E. Examples from familiar companies featured in today's news discussion, exercises and cases reinforce learning.

Cengage Learning. Agile information, a guide to using Microsoft Project 2016 and MindTap online resources will help you master today's most marketable IT project management skills. Examine the latest developments and skills as you prepare for the Project Management Professional PMP or Certified Associate in Project Management CAPM exams.

Information Technology Project Management #ad - . Time-saving template files assist in completing tasks. This edition reflects content from the latest PMBOK Guide, 6E and the Agile Practice Guide while providing a meaningful context.

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A+ Guide to IT Technical Support Hardware and Software

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Cengage Learning #ad - Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Cengage Learning.

The new edition features more coverage of updated hardware, new coverage of cloud computing, virtualization, Linux and Mac OS, security, and increased emphasis on mobile devices. The new ninth edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology.

A+ Guide to IT Technical Support Hardware and Software #ad - Written by best-selling author and educator jean andrews, a+ guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, certification test prep and interactive exercises and activities, CourseNotes online labs and the optional MindTap that includes online labs, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.

Used book in Good Condition.

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Information Technology Project Management

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Cengage Learning #ad - Course Technology. Time-saving template files assist in completing tasks. Examples from familiar companies featured in today's news, MindView software, an Agile case, and a guide to using Microsoft Project 2013 help you master IT project management skills that are marketable around the globe. This book emphasizes the latest developments and skills to help you prepare for the Project Management Professional PMP or Certified Associate in Project Management CAPM exams.

Cengage Learning. Gain a strong understanding of it project management as you learn to apply today's most effective project management tools and techniques with the unique approach found in INFORMATION TECHNOLOGY PROJECT MANAGEMENT, 8E. While this edition reflect content from the latest the PMBOK Guide, it goes well beyond the Guide to provide a meaningful context for project management.

Information Technology Project Management #ad - Hundreds of timely examples highlight IT projects, exercises, discussion questions, while quick quizzes, and ongoing cases reinforce your learning. Used book in Good Condition.

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Standalone Book - Guide to Networking Essentials

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Cengage Learning #ad - By focusing on troubleshooting and computer networking technologies, this book offers a comprehensive introduction to networking and to advances in software, wireless and network security. Challenge labs and hands-on Projects are directly integrated in each chapter to allow for a hands-on experience in the classroom.

Used book in Good Condition. Guide to networking essentials provides students with both the knowledge and hands-on skills necessary to work with network operating systems in a network administration environment. Updated content reflects the latest networking technologies and operating systems including new Ethernet standards, Windows 10, cloud computing, Windows Server 2016, and recent Linux distributions.

Standalone Book - Guide to Networking Essentials #ad - Course Technology. Note: this book is a standalone book and will not include any access codes. Cengage Learning.

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CompTIA A+ Guide to IT Technical Support MindTap Course List

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Cengage Learning #ad - You study the latest hardware, security, Active Directory, basics of scripting, operational procedures, virtualization, cloud computing, mobile devices and Windows 10. Course Technology. Cengage Learning. Lab manuals, coursenotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

Master the details of it technical support as andrews/dark/west's comprehensive comptIA A+ GUIDE TO IT TECHNICAL SUPPORT, maintain, 10E explains how to work with users as well as install, troubleshoot and network computer hardware and software. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards.

CompTIA A+ Guide to IT Technical Support MindTap Course List #ad - Used book in Good Condition. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams.

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Hands-On Microsoft Windows Server 2016

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Cengage Learning #ad - You also learn to install, manage, configure, customize, and troubleshoot your server most effectively. It covers all of the critical Windows Server 2016 features, including the advantages unique to this new server operating system. Cengage Learning. If you are an experienced server administrator, this book provides a fast way to get up to speed on the latest Windows Server 2016 administration.

Hands-On Microsoft Windows Server 2016 #ad - Used book in Good Condition. Discover the perfect resource for learning windows server 2016 from the ground up with HANDS-ON MICROSOFT WINDOWS SERVER 2016. You learn how to choose the right server edition for your needs. If you are new to server administration, this book gives you the background and knowledge you need to manage servers on small to large networks.

Course Technology. Designed to build a foundation in basic server administration, this book requires no previous server experience.

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Starting Out with Python 4th Edition

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Pearson #ad - For courses in Python programming. If you would like to purchase both the physical text and mylab programming, search for: 0134543661 / 9780134543666 starting out with python plus mylab programming with pearson etext -- access card package, 4/e   package consists of:    0134444329 / 9780134444321 Starting Out with Python 0134484967 / 9780134484969 MyLab Programming with Pearson eText -- Access Code Card -- for Starting Out with Python Students can use the URL and phone number below to help answer their questions:    http://247pearsoned.

Custhelp. Com/app/home   800-677-6337     Cengage Learning. Mylab™ programming is an online learning system designed to engage students and improve results. With the knowledge acquired using Python, students gain confidence in their skills and learn to recognize the logic behind developing high-quality programs.

Starting Out with Python 4th Edition #ad - Starting out with python discusses control structures, arrays, functions, and pointers before objects and classes. Mylab programming consists of programming exercises correlated to the concepts and objectives in this book. Students, if interested in purchasing this title with MyLab Programming, ask your instructor for the correct package ISBN and Course ID.

Also available with MyLab Programming. Updates to the 4th edition include revised, improved problems throughout, and new Turtle Graphics sections that provide flexibility as assignable, optional material. Used book in Good Condition.

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